FAQ's
FAQs – The Fisherman’s Locker
Welcome to our Frequently Asked Questions (FAQs) page! Here, you'll find answers to common questions about our products, shipping, returns, and more. If you don’t see your question here, feel free to contact us.
Orders & Shipping
Q: How long does shipping take?
A: We offer one shipping method, and delivery times vary based on your location. Orders typically arrive within 10-30 days.
Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping rates and delivery times vary depending on the destination.
Q: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package online.
Q: What should I do if my order hasn’t arrived?
A: If your order is delayed beyond the estimated delivery time, please check your tracking information. If you need further assistance, contact our support team.
Returns & Replacements
Q: What is your return policy?
A: Since all our products are custom-printed on demand, we do not accept returns or exchanges unless the item arrives damaged or defective.
Q: What if I receive a damaged or incorrect item?
A: If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We will offer a free replacement for affected items.
Q: Can I cancel or modify my order?
A: Since we start production immediately after an order is placed, orders cannot be canceled or modified once confirmed.
Products & Customization
Q: What materials are your products made of?
A: Our products are made from high-quality, durable materials designed for outdoor adventures. You can find specific material details on each product page.
Q: How do I care for my TFL apparel?
A: We recommend washing clothing in cold water and air drying to preserve quality. Avoid bleach and high-heat drying.
Q: Do you offer product customization?
A: Some of our products, like certain hats and apparel, allow for custom designs. Check the product page for customization options.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, AMEX), PayPal, Apple Pay, Google Pay, and other secure payment methods.
Q: Do you offer discount codes or promotions?
A: Yes! We regularly run promotions. Sign up for our newsletter to receive exclusive discounts and updates.
Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order unless otherwise stated.
Contact & Support
Q: How can I contact customer service?
A: You can reach us through our Contact Us page or email us at [your support email]. We aim to respond within 24-48 hours.
Q: Do you offer sponsorships or partnerships?
A: Yes! We love collaborating with fishing and outdoor enthusiasts. Reach out to us for sponsorship or partnership inquiries.
Q: How can I share my fishing/adventure story with TFL?
A: We’d love to hear from you! Tag us on social media or email us your story and photos for a chance to be featured.
Still have questions? Contact us and we’ll be happy to help! 🚀